SHIPPING AND RETURNS

Shipping

Orders are sent via Australia Post Parcel and tracking is provided on all orders except free shipping items.

To track your order enter the supplied tracking number in the Australia Post website at http://auspost.au/track

Orders will only be sent once monies have been received.

Please note we are just a small business and cannot be liable for any missing parcels - in the case of an order not received we will contact Auspost to lodge a missing parcel enquiry and endeavor to have the issue resolved but we can only go on the information they provide us. Parcel Post does not include insurance. Please inquire if you would like to pay for signed delivery.

Made to order products or size requests that are not in stock will incur an additional international postage fee and may take 2 -3 weeks shipping.

Returns

Cou Cou Baby only offer cash refunds for purchases that are defective or faulty. For all other issues, including sizing, we will happily accept returns and a store credit or exchange will be provided. Return requests must be logged via email within 48 hours of receiving the product. If return has been accepted, item is to be returned - with all (if any) tags attached, in original packaging and in unworn condition - and received back at Cou Cou Baby within 7 working days.

Please note: If item is returned without tags, packaging or paper work, Cou Cou Baby reserves the right to refuse refund/store credit or deduct a repackaging fee.

Clearance items, reduced items and sale items are not available for refund, return or exchange.

Custom made orders are non refundable.

Cashmere Care and Terms

Hand washing is a great way to safely clean cashmere sweaters. Try not to wash after every wear unless absolutely necessary; Use lukewarm or cold water and a mild detergent. After soaking and rinsing thoroughly, squeeze out excess water, but never wring. Lay the sweater out flat between two towels, roll to dry, and place the sweater on a dry towel or drying rack. If you must iron (though a nice flat drying surface should preclude this) check the garment care label for instructions. Taking care to hand wash properly is a good way to keep both your cashmere clothing and the environment in better shape.

IMPORTANT NOTE: We do not accept returns for cashmere that has been put in the washing machine. Any cashmere returns will go back to our manufacturer to test the fault before any refunds are accepted.

Payment

Can be made through PayPal, Credit Card or electronic bank transfer.